Refund Policy

At Syris, we are committed to providing seamless and instant mobile connectivity through high-quality eSIM data plans. To maintain transparency and consistency, we have outlined our refund policy below.

Please review this policy carefully before purchasing, as digital products like eSIMs are subject to specific restrictions and are treated differently from physical goods.

❌ Non-Refundable Conditions

Due to the nature of eSIMs being digital, downloadable, and instantly delivered products, Syris does not offer refunds under the following conditions:

  • You purchased the wrong plan, region, or destination.
  • You purchased the same eSIM plan more than once (duplicate).
  • Your device is not compatible with eSIM or is locked to a specific carrier.
  • You changed your mind or canceled your travel plans.
  • The eSIM was partially used or expired.
  • You encountered poor signal or network quality not caused by system error.
  • You did not follow the installation or activation instructions correctly.

Once an eSIM QR code or activation profile has been delivered, the sale is final and cannot be canceled or refunded.

✅ Refund Eligibility – Technical Failure Only

A refund may be granted only if the eSIM cannot be activated due to a verified technical failure from our system or provider, and not due to user error or device incompatibility.

To qualify for a refund:

  • You must report the issue within 7 days of purchase.
  • You must provide proof (screenshots, error messages, device info).
  • Our technical team must verify that the failure is due to a system/provider error.

If validated, Syris will either:

  • Issue a replacement eSIM, or
  • Provide a full refund, at our discretion.

📩 How to Request a Refund (Exception Cases Only)

If you believe you are eligible for a refund due to a technical issue, please contact our support team via email with the following information:

Email: [email protected]
Subject Line: Refund Request – [Your Order ID]

Please include in your email:

  • Full name
  • Email used to place the order
  • Order ID / Transaction reference
  • Device model and whether it’s carrier-unlocked
  • Country and eSIM plan purchased
  • Description of the issue
  • Screenshots or screen recordings of the problem

Our team will respond within 24–48 hours and guide you through the next steps.

✅ Before You Buy – Important Checklist

To avoid issues, please double-check the following before purchasing:

  1. Your device supports eSIM and is unlocked.
  2. The selected eSIM plan fits your destination, data needs, and duration.
  3. You understand the eSIM will be sent via email instantly after payment.
  4. You follow our activation guide carefully.

If in doubt, feel free to contact our team before placing an order.

📞 Customer Support

We’re here to help! If you have any questions or need assistance:

🔒 Policy Acceptance

By purchasing any eSIM product from Syris, you agree to the terms outlined in this Refund Policy. It is your responsibility to ensure compatibility and accuracy before completing the purchase.